Privacy Policy
This Privacy Policy explains how Energy24by7 collects, uses, shares, and protects your personal information when you use our products, mobile application, web application, and cloud-based monitoring services.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information that is necessary to provide and improve our services.
1.1 Information You Provide
Account Information:
Name, address, email address, mobile number and password when you create an account.
Plant Information:
Plant name, location, GPS coordinates, and serial numbers of inverters, batteries and solar module name.
Wi-Fi Details (Optional):
If you choose to save Wi-Fi credentials for device setup, they are stored securely and encrypted.
Customer Support Information:
Contact details and information you provide when you contact support or raise a service request.
1.2 Information We Collect Automatically
Device Information:
Device model, operating system, app version, IP address, and network type.
Solar System Data:
Energy generation, consumption, performance data, and error or fault logs from connected devices.
Usage Logs:
App activity, error logs, and crash data to improve reliability and performance.
Cookies:
Used to keep you logged in, improve user experience, and understand how our Services are used. You can control cookies through your browser or device settings.
1.3 Information from Third Parties
We may receive limited information from authorized installers, service partners, or system integrators involved in setting up or maintaining your solar system.
2. How We Use Your Information
We use your information to:
- Provide solar monitoring and management services
- Set up and maintain your account and devices
- Improve our products and app performance
- Detect and prevent security issues or misuse
- Communicate service updates, alerts, and important notices
- Provide customer support
We may use anonymized data for research and product improvement.
3. Legal Basis for Processing
We process personal information based on:
- Your consent
- The need to provide our Services
- Our legitimate business interests
- Legal and regulatory requirements
You may withdraw your consent at any time.
4. How We Share Information
We do not sell your personal data.
We may share information only:
- With authorized service partners (installers or maintenance providers) if you allow access
- With trusted service providers (such as cloud hosting providers) under strict confidentiality agreements
- When required by law or legal authorities
- Within our affiliated companies, if applicable
5. Data Storage and Retention
- Your data is stored securely on cloud servers.
- We retain personal information only as long as needed to provide Services or meet legal requirements.
- When data is no longer required, it is deleted or anonymized.
6. Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
You are responsible for keeping your login credentials confidential.
7. App Permissions
Our mobile app may request access to:
- Camera: Scan device serial numbers
- Location: Set plant location and configure devices
- Wi-Fi & Bluetooth: Device setup and configuration
- Storage: Upload profile
You can manage or disable permissions anytime through your device settings.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain data processing
To exercise these rights, contact us using the details below.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
10. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our app and website. Continued use of our Services means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: [email protected]